Can I set an article as only visible internally?

Last updated: February 19, 2026

Yes - you can mark an article as either visible to everyone (public), visible to customers or certain subsets of customers, or visible just to members of your team (internal).

Steps

  1. Click on the relevant article.

  2. Click on the gear icon in the top bar of the article.

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  1. Set the visibility preferences you'd like.

More Reading

For bulk visibility changes, Customer visibility with account filters, or AI Agent Access, see 📄 How to Control Access to Knowledge Base Articles.