How do I change the domain emails are sent from?

Last updated: April 29, 2026

By default, emails sent from Pylon get sent as yourcompany@service.usepylon.com. To change the domain emails are sent from to your own domain, follow the below steps.

Steps to Change the Sender Email Address

  1. Navigate to Integrations > Email.

  2. Click the workspace email you want to modify to navigate to its settings.

  3. Locate the "Custom Domain" toggle and enable it.

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  4. Add the necessary DNS records to your domain's DNS settings. This step gives our system permission to send emails on behalf of your domain.

Note: The exact DNS records you need to add will be provided in the Email Settings page after enabling the Custom Domain feature.