How do I serve your customers in different languages?

Last updated: April 2, 2026

Pylon supports multilingual customer experiences across your Knowledge Base, Customer Portal, Chat Widget, Email, and Forms.

Setting Up Your Supported Languages

  1. Go to Languages in Settings.

  2. Set your default language — the primary language your company operates in.

  3. Add supported languages — the additional languages your customers can view content in across mediums.

All static strings and dynamic content will be translated - your customers will be able to pick their language of choice within each source and be defaulted to your default language. Pylon will try to intelligently determine your customer's language of choice wherever possible, using their browser preferences and past interactions.

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If you would like to use a Partially Supported language, please reach out to the Pylon team and we can support you.

Custom Translations

For full control over customer-facing text, use Custom Translations.

  • Override any static string across Chat Widget, Email, Forms, Portal, and Slack

  • Provide translations per language for each string

Knowledge Base Translation

Write articles once in your default language, and Pylon's AI keeps copies in your other supported languages up to date automatically.

  • When you publish or update an article, translations are generated automatically

  • You can also manually edit translations

Auto-Translating Messages

If you receive messages from customers in languages you don't speak, Pylon can automatically translate them for you.

  1. Go to your Profile page.

  2. Under Message language, select your preferred language. Messages in other languages will be automatically translated to your selected language using AI. The original message is always preserved — the translation appears alongside it so you never lose context.

  3. Any messages you send will also get translated on-the-fly to the customer's language.